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Darryl: I was there, and that dude is not engaged. I'm not a big believer in therapy, but...I'll go into my own pocket to cover his co-pay.

Michael: Kelly Kapoor is our dusky, exotic customer service rep. And once a year, she will contact our clients and find out how happy they are with our salespeople. Sort of a Kapoor's List. "Schindler's List" parody. ... That's not appropriate, no.

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