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"Counseling" is the second episode of the seventh season of the American comedy television series The Office, and the show's 128th episode overall. Written by B.J. Novak and directed by Jeffrey Blitz, the episode aired on NBC in the United States on September 30, 2010. It was viewed by 7.36 million people.

Cold open

Jim and Pam enter the office late, which Dwight notes has been everyday that week. Pam explains that Cece's daycare is on the other side of town, upon which Dwight tells them there is a daycare center opening in the building. In a talking head Dwight explains that now that he owns the building, he is looking for new sources of revenue. Dwight leads them to the supply closet that was once the "Michael Scott Paper Company", where Mose has been painting in the dark while carrying a baby doll. Before Pam can refuse Dwight, Jim signals her to go along with the tour. The daycare center has a "cognitive development area" which is a list of letters decreasing in size from an optician's office, a play pen area filled with plastic forks and knives from the office breakroom, as well as a "restroom, feeding trough, play bucket and room for a plant" which are simply four metal buckets next to each other. Jim asks who will be watching the children, and Dwight replies no one will as the door locks from the outside and the children cannot escape. Jim tells Dwight to prove it, promising to consider Dwight's offer if the room really locks as Dwight says, leaving him and Mose standing in the room smiling as the door closes while Jim turns off the lights.


Michael is required to undergo six hours of counseling with Toby as a result of physically punishing his nephew Luke in "Nepotism". However, Michael is determined to thwart Toby's efforts. One hour into his first session, Michael learns that simply sitting and staring at Toby doesn't count for credit toward being there. Thus, he begins telling ridiculous stories. Toby sneakily suggests that they take a break from the session, play some games, and "talk" to pass the remaining hours. Oddly enough, Michael lets his guard down and opens up to Toby about his childhood and relationships with people. Through listening to his history, Toby determines that Michael has an inherent need to be liked. Once he realizes what is happening, Michael ends the counseling session, and yells at Toby for duping him. Rather than arguing, Toby gives up and hands Michael the official counseling form, explaining that it has to be sent to corporate. However, this enables Michael to fill out the form any way he wants. In his haste, Michael accidentally indicates on the form that he is severely depressed and homicidal.

Meanwhile, Pam realizes that although she has her dream job as a salesman (a position she fought for a few seasons back), she really isn't cut out for it. Since starting the position, she has made few sales, and therefore, very little money. A chance visit from a vendor gives her an idea: if she can finagle her way into being promoted to office administrator, it will probably improve her income. She informs Gabe of her promotion "from a few months back," and tells him that she hasn't been paid accordingly. Gabe promises her he'll get the missing wages if she can get all of the department heads to sign off on it. While she's busy convincing everyone that she has become the new administrator, Gabe catches on that she might be lying, and confronts her about it. Using a strategy she learned from watching World Poker Tour at 2am, she stands her ground against Gabe and becomes 'de facto' Office Administrator.

Dwight has decided to boycott the Steamtown Mall after a shop owner refuses to serve him, going so far as to cancel orders from businesses there. Jim and the rest of the office convince Dwight to get revenge on the shop owner by making Dwight appear to be high-class as Julia Roberts did in the film Pretty Woman ("Beautiful Girl" according to Dwight). Using tips from the rest of the office to make himself appear more sophisticated, Dwight, with Jim and Andy, return to the shop. It is revealed Dwight came by with beet juice soaked hands, easily confused for human blood, and was refused service on security grounds. The group leaves somewhat embarrassed, but not before Dwight buys what he came here for: a pewter wizard holding a crystal ball.

At the end of the episode, Michael is told that he accidentally indicated he was homicidal by Toby. Although he initially blames Toby for the mishap, he turns his ire to Gabe, even making Toby laugh. Michael openly offers to return to the break room with Toby and "bang this out". We see them both talking and drawing pictures at the end of the episode, Toby then slyly looks and smiles at the camera as he asks Michael to explain his feelings again. In a talking head, Ryan spouts several opinions on therapy, before telling the documentary crew, "I don't know, just use the best one."

Deleted scenes

Watch them.

  • In the bathroom, Andy and Jim assist Dwight in looking more classy. Dwight puts on a vest, and Jim says, "We are getting close."
  • Creed gives Dwight a pipe. "Take good care of this. It belonged to a museum."
  • Kevin pulls a crumpled (and presumably disgusting) handkerchief from his jacket pocket. Andy fashions it into a pocket square and puts it in Dwight's jacket. Kevin sneezes, and since he doesn't have his handkerchief, he sneezes into his computer keyboard.
  • In a talking head interview, Dwight calmly explains that he will adopt the mannerisms of the elite in order to bring them down.

Connections to other episodes

  • Jim and Pam have to drive to a day care on the other side of the town because their attempt to get into a more convenient day care in "Sabre" was unsuccessful.
  • The daycare that Dwight attempts to open up is in the same closet that was once the Michael Scott Paper Company. It was also used in "Café Disco" and Andy and Darryl's printer test in "The Cover-Up".
  • Pam's poor performance in sales has been a problem since she became a sales rep for Dunder Mifflin in "Broke".
  • Dwight says that he had taken Mose to check his blood pressure at a pharmacy. Spoiler: In "Pam's Replacement", Dwight uses a pharmacy blood pressure machine as a lie detector.
  • Pam asks Gabe to just tell her if he needs a new chair, taking power into her own hands after years of trying to convince Michael to order her a new chair, seen in episodes "Chair Model" and "The Surplus".
  • Dwight had previously mentioned that he was not allowed to see movies as a child in "Golden Ticket".
  • Dwight and Angela continue their contract to procreate from "The Chump".


  • Dwight continues to be unaware of movies, addressing the Julia Roberts film Pretty Woman as "Beautiful Girl".
  • Pam takes advantage of many aspects of Gabe's job and personality.
    • Gabe has a meek and non-confrontational personality.
    • Gabe's position in the chain of command is ambiguous. He has a lot of responsibility but very little authority. In "Secretary's Day", Gabe learned that he does not have the power to suspend or even reprimand the employees.
    • Gabe is risk-averse, and since he has no evidence that Pam is lying, he would rather not take the chance of a false accusation. The consequences would be severe for Sabre and catastrophic for Gabe's career. The best he can do is try to convince Pam to confess that she is lying.
    • Gabe knows that if he were to call Jo to check on Pam's claims, Jo would likely scold him for wasting her time and tell him to deal with the situation himself.
    • Requiring confirmation from the department heads gives Gabe a paper trail he can use to defend himself if the promotion is ever challenged.
  • Pam began wearing suits when she became a salesman in "Dream Team", and she stops wearing suits when she becomes office administrator, beginning in the next episode "Andy's Play".

Amusing details

  • Jim nods "Yes kind of," when Pam asks her client if price is an important factor.
  • Kelly reveals that even she feels she talks too much, and does not pay attention to what she says herself.
  • Just before the salesman comes in asking for the office administrator, Stanley is closing a sale, and Pam looks at him, sorrowful at at her own inability to make a sale.
  • Erin misunderstands the point of disposable cameras by throwing away the entire thing, instead of bringing the film to be developed and disposing of the camera.
  • Ryan tells Dwight to get rid of his glasses. After that turns out to be a mistake, he agrees with Pam and Kelly and that he "liked them too."
  • The entire office, including Stanley, takes an interest in helping Dwight with his revenge.
  • Michael genuinely seems to be enjoying his talk with Toby before realizing he had been tricked.
  • To collect the signatures of the department heads, Pam attempts to empathize with the department heads, such as making dirty jokes with Meredith and admiring Angela's collection of cat toys.
  • Pam's face slowly lights up when she realizes that unless she admits it, Gabe cannot prove she is not the office administrator.
  • The huge file and laptop Gabe has in front of him has no use in his conversation with Pam; the screensaver on his laptop is on. It is possible he brought them into the conference room purely because he believed it makes him more intimidating.
  • Jim and Andy nod in understanding when the real reason Dwight was turned away from the store is revealed.
  • Michael yells at Toby and accuses him of forging the forms he sent in himself. Ironically, in the same episode Pam had forged documents to establish herself as office administrator.

Cultural references

  • Dwight's daycare center is called "Sesame Avenue Daycare Center For Infants And Toddlers", a reference to the long-running American children's TV series Sesame Street.
  • At Dwight's daycare, a poster for the American hip hop and horrorcore duo Insane Clown Posse is hung on the wall; however, Dwight has scribbled out the words "Insane" and "Posse" to make it fit into the daycare.
  • On the shelf in Dwight's daycare, there is a blue and white bowling ball. This ball is the Storm Products "Ice Storm" plastic ball.
  • Dwight is upset at the Steamtown Mall, a real shopping center in Scranton.
  • Dwight says he had taken Mose to the mall to get his blood pressure checked at Rite-Aid. Rite-Aid is a national pharmacy chain, and many pharmacies have automated blood pressure machines for customers to use.
  • Dwight's subplot is inspired by Julia Roberts's character in the film Pretty Woman. Dwight even attempts to use Roberts's line, "Big mistake", but instead renders it as, "You made a big mistake. Huge!"
  • During Michael's counseling session, he sardonically tells Toby that he was probed by ALF, the alien star of the eponymous television series.
  • Michael says he was raised by wolves (much like a feral child), but then quickly changes his story to hint that he's a werewolf.
  • Michael and Toby later pass the time playing Connect Four.
  • Darryl notes to Pam that he saw a TLC show about Kate Walsh's home office, and he wants one similar.
  • Ryan's talking head is a variety of "deep thoughts" that fit his recent hipster persona.


Main cast

Supporting cast

Recurring cast

Guest cast

  • Eric Zuckerman as Store Salesman
  • Vincent Angelo as Vendor